Anything else will be quoted before work starts, never added as a surprise.
Why do you charge upfront?+
Most of the work happens at the start: diagnosing, planning, and building. Payment before we begin lets us set aside the time and give the project our full attention. It also keeps things simple for both sides. The price is agreed in writing first, so you know exactly what you're paying for.
Why do ads require a core package first?+
Ads send people to your website. If the site and the message aren't aligned yet, more ad spend mostly buys more visits that don't turn into anything. The core package gets the destination right and puts tracking in place, so we can tell you honestly what the ads are doing. We'd rather not take an ad budget when we can't stand behind how it's spent.
What's included in each package?+
The upfront fee covers the main engagement: Diagnose, Align, and Build, scoped to the package. Foundation includes up to 15 pages rebuilt, plus up to 50 more moved over as they are. Growth includes up to 30 pages rebuilt, plus up to 100 moved over as they are. Full Alignment includes up to 45 pages rebuilt, plus up to 150 moved over as they are. The monthly fee covers upkeep and a quarterly check-in on Foundation, and ongoing alignment and monthly measurement on Growth. Full Alignment is set with you. No monthly fee includes ads services or ad spend. Before work starts, you get a written scope that lists what's in and what isn't.
What's not included?+
Phase 2 tuning and ongoing improvements. This is optional and separate. Ads and ad spend. This is an optional add-on, and only after a core package. Rewriting pages we move over as they are. Pages beyond your package's limit. Outside services and licenses. Your domain, email, paid fonts, stock photos or plugins stay in your name, and you pay for them directly. Anything else will be quoted before work starts, never added as a surprise.
How long does it take?+
Most sites take from 3 days to 3 weeks. It depends on how complex your site is, any rules your field has to follow, and how fast you approve things. You get up to 3 rounds of changes. Phase 1 gives you a finished, working site. Phase 2 is optional, for firms that want us to keep improving it based on real results.
Can I hire you just for ads, or just a monthly plan?+
No. Monthly plans and ads services are only for clients who have bought a core package. If you're not sure where to start, the Alignment Diagnostic is a smaller first step.
Why "from" prices?+
Because scope varies from one business to the next. The "from" price is where each package starts. Your exact price comes after the alignment call or the diagnostic, in writing, before you pay.
What if I'm not happy?+
You see and approve everything before it goes live. You get up to 3 rounds of changes. Nothing launches until you say yes.
Do I own my website?+
Yes. You pay up front, and you own the finished work. We keep the right to reuse general code and design patterns for other clients, but never your content, photos, or brand.
What happens when my term ends?+
You can renew at the pricing in place at that time, or go month to month at a higher monthly rate. We'll tell you the rate before your term ends, so there are no surprises.
Will my email or my old site break when we switch?+
No. We copy your domain settings and check every one by hand, email first. Your old site stays live the whole time. If anything is wrong, we can point back to it. The hands-on part takes about 20 minutes. The change can take a few hours to reach everyone, and up to a day or two. You pick how it happens: we walk you through it on Zoom, we do it for you, or your IT person does it with our step-by-step checklist while we're on hand to help.
Will I lose my Google rankings?+
We work hard so you don't. Your main pages get rebuilt. Older pages, like blog posts, move over as they are and keep their web addresses. If an address must change, we add a redirect so Google follows it. Foundation includes up to 15 pages rebuilt, plus up to 50 more moved over as they are. Growth includes up to 30 pages rebuilt, plus up to 100 moved over as they are. Full Alignment includes up to 45 pages rebuilt, plus up to 150 moved over as they are.